Last updated: 14 May 2026

At Train & Track Play, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book sessions, sign up for emails, or interact with our services.

1. Who We Are

Train & Track Play provides train and track play sessions, parties, and family activities for children and their families.

If you have any questions about this policy or your personal data, you can contact:

Train & Track Play

Email: Mandy@trainandtrackplay.co.uk

Ware, Hertfordshire

2. Information We Collect

We may collect the following information:

Your name and contact details
Email address and phone number
Booking information
Payment information (processed securely through third-party providers such as PayPal and Stripe)
Information you provide through contact forms, emails, or messages
Website usage data such as IP address, browser type, and pages visited

We may also receive photos, testimonials, or feedback you choose to share with us. We will only use these publicly with your permission.

3. How We Use Your Information

We use your information to:

Process bookings and enquiries
Send booking confirmations and session updates
Deliver newsletters, offers, and resources you have signed up for
Respond to questions or customer support requests
Improve our website, services, and customer experience
Keep our records accurate and relevant

We only process your information where we have a lawful basis to do so under UK GDPR, such as:

your consent,
fulfilling a booking or service,
or our legitimate business interests.

4. Marketing Emails & Inactive Subscribers

If you join our mailing list, we may send occasional updates about sessions, events, offers, and Train & Track Play news.

You can unsubscribe at any time by clicking the unsubscribe link in any email.

To help keep our mailing list tidy and relevant, we may remove subscribers who have not engaged with our emails for an extended period, usually after 12 months of inactivity.

5. Sharing Your Information

We never sell your personal information.

We may share your information with trusted third-party providers who help us operate our business and services, including:

Wix for website hosting and bookings
PayPal for secure payment processing
Stripe for secure payment processing (when enabled)
Email marketing providers used for newsletters and customer communications

These providers only process the information necessary to provide their services and are responsible for protecting your data in line with applicable data protection laws.

6. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small files stored on your device that help websites function properly and provide insights into website traffic and usage.

You can usually manage or disable cookies through your browser settings.

7. How Long We Keep Your Data

We only keep personal information for as long as necessary for business, legal, or accounting purposes.

Marketing subscribers can unsubscribe at any time.

8. Your Rights

Under UK data protection law, you have the right to:

request access to your personal data,
ask for incorrect data to be corrected,
request deletion of your data,
withdraw consent for marketing communications,
and object to certain types of processing.

To make a request, please contact us at:

Mandy@trainandtrackplay.co.uk

9. Children’s Privacy

Train & Track Play activities are designed for children to enjoy alongside a parent, guardian, school, or caregiver.

We do not knowingly collect personal information directly from children. Any bookings, registrations, or communications should be made by an adult.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last updated” date.

We encourage users to review this policy occasionally to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Train & Track Play
Mandy@trainandtrackplay.co.uk
Ware, Hertfordshire